Back Office Consultant

Respond professionally and promptly to customer inquiries and requests by phone and in writing;

Provide accurate and detailed information about the company's services both over the phone and in writing;

Schedule patients with specialists based on their complaints;

Schedule patients according to the treatment plan developed remotely;

Work with tasks in CRM;

Monitor patient status in CRM and periodically recontact them to inform about various offers and promotions;

Ensure the rapid and accurate introduction, verification, and updating of information in the database;

Receive calls from potential and existing customers;

Process requests from all platforms and social networks and allocate them as appropriate;

Other customer service-related responsibilities.

Proficiency in two foreign languages among the following: English, French, Italian, Spanish;

Good computer skills;

Team spirit and a positive attitude;

Strong organizational and planning abilities;

A desire to learn, with a results-oriented approach;

Written and verbal communication skills.

Induction period;

Special pricing for treatments for employees and their relatives;

Over 80 lively colleagues to ensure you're never bored;

Gifts / tokens of appreciation for birthday and work anniversary celebrations;

Outdoor relaxation terrace area at the clinic;

Monthly and annual pizza parties or various themed parties;

Company phone.