Identify any specific customer requirements
Take phone calls and gather information provided by the customer
Record incidents and customer requests in the ticket management system
Update records with details of all actions taken and any new information obtained
Monitor transferred tickets until resolution, maintaining communication with the customer and the responsible group
Ensure the administration of IT resources in accordance with the client's security standard.
Free training within and outside the company;
Opportunity for long-term employment;
Investment in professional development;
Competitive salary and benefits package;
Possibility for career advancement.
Salary from 9000-12,000 MDL.
