Operational Coordinator – Call Center

• Implement and monitor innovative strategies for a successful contact center;

• Coordinate resources and efficiently distribute tasks;

• Set and analyze key performance metrics that define team success;

• Evaluate agents' performance and take action to achieve ambitious goals;

• Provide constructive feedback based on call analysis;

• Monitor quality and discipline within the team to maintain high standards;

• Collaborate with our partners to ensure excellence in every interaction.

• Completed higher education;

• At least 1 year of experience in a similar role;

• Proven experience in team development and training;

• Strong leadership skills and ability to manage an effective team;

• Excellent communication, negotiation, and business relationship development skills;

• Fluency in Romanian and Russian (mandatory); English is an advantage;

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).

• A competitive salary, paid on time and in full transparency;

• Official employment with a complete social benefits package;

• All necessary tools to perform your job efficiently;

• Continuous professional growth opportunities in a rapidly expanding company;

• Flexible work schedule: Monday to Friday, 9:00 AM – 6:00 PM;

• A modern and comfortable office in the Buiucani district.

Salary is negotiable at the interview based on the candidate's level of professionalism and experience.

Work schedule Monday through Friday from 9:00 AM to 6:00 PM;