Call Center Operator

Responsibilities:

· Responding to customer calls in a professional and friendly manner.

· Providing customers with accurate and up-to-date information about the services offered.

· Correctly recording information pertaining to customer calls in internal systems.

· Collaborating with internal departments to resolve customer issues.

· Generating periodic reports on the activities carried out and any issues encountered.

· Contributing to the increase of customer satisfaction by offering quality services.

· Higher education;

· Previous experience in a similar role or in customer relations services is a plus.

· Ability to work with information systems and call center software (AMO CRM).

· Oral and written communication skills.

· The ability to listen carefully and respond promptly to inquiries.

· The ability to solve customer problems efficiently and professionally.

· Positive and customer-oriented attitude.

· Ability to remain calm and manage tense situations.

· Energetic, responsible, kind, empathetic individual;

· Knowledge of Romanian and Russian languages, English would be an advantage;

· PC skills (Microsoft Office)

· Attractive salary, social package

· The chance to provide, alongside us, medical services to international standards

· Work in a young and very dynamic team

The salary will be specified during the interview.

Monday – Friday: 08:00-17:00

Saturday (2 Saturdays a month): 08:00 – 13:00