We invite you to join our team if you are:
A fluent speaker of Romanian and Russian, a disciplined, organized, demanding person, capable of handling any situation, ensuring that the team follows the schedule, managing the relationship with clients and colleagues, and setting clear rules. If you are resourceful, detail-oriented, and have a firm but effective approach, then we are looking forward to having you in our team!
Responsibilities:
Recording and managing orders.
Monitoring the quality of services for customer satisfaction.
Creating and implementing internal procedures for continuous improvement.
Ensuring compliance with standards and legal regulations.
Managing internal and external audits.
Analyzing customer feedback and proposing solutions.
Preparing reports for the management.
Coordinating quality teams in Moldova and Romania.
Working with customers and colleagues to ensure an efficient process.
Contacting customers for reviews and service improvement.
Checking the database and updating information.
Monitoring orders for adherence to deadlines and quality.
Developing quality reports and suggesting improvements.
What we offer:
Specialized training and opportunities for professional growth.
The chance to work in a top service center in the Republic of Moldova.
An attractive salary package, plus performance bonuses.
Constant support from our team and effective communication.
The salary will be specified during the interview.
Part-time schedule possibility: until midday hours.
The option to work 2 days on, 2 days off, or in a flexible arrangement, with workdays agreed upon mutually.
Number of working hours: 25-30 hours per week.
