Our client is not a credit company with foreign capital that provides financing to individuals and entrepreneurs in the Republic of Moldova. It has been in the Moldovan market since 2003. We are currently looking for an experienced and dynamic Head of Infrastructure Support to join our IT department. This role is key to ensuring the continuous operation, modernization, and security of our IT infrastructure. The successful candidate will lead a team, manage IT resources, ensure high availability of services, and guarantee compliance with organizational policies and standards.
Manage the operation and functionality of IT equipment and software, including the computer network, Active Directory, VOIP, printers, and other technical equipment
Lead the infrastructure support division, ensuring the efficient operation of the team and the high quality of project execution
Develop and implement policies for security and access to information resources
Ensure the enforcement of disaster recovery and backup policies
Manage the IT department's budget in accordance with procurement procedures and the business plan
Train users in the operation of computer systems and installed software
Maintain comprehensive documentation of software and hardware inventories
Monitor the operation of automated backup and video surveillance processes
Interact with IT suppliers and contractors to meet hardware and software needs
Monitor and improve IT services related to employee information systems
Participate in the audit process and provide the necessary information within one's expertise
Conduct and organize annual inventories of company assets
Ensure compliance with IT regulations, business continuity rules, and company-level procedures
Actively participate in the recruitment and development of team members
Respond promptly to IT incidents, minimizing their consequences and informing relevant stakeholders
Stay abreast of new technologies and best practices applicable to infrastructure management
Experience managing IT infrastructure teams in a corporate environment
Experience in developing and implementing IT policies and procedures
Advanced knowledge of IT security, disaster recovery planning, and backup methods
Knowledge of ITIL processes and standards is an advantage
Experience in a similar position for 3+ years
Proactivity, flexibility, and responsibility in managing IT projects and teams
The salary will be specified during the interview.
Interesting projects, modern methods and work practices
Compensation for English language courses
Personal and professional development
Work hours - 08:00 – 17:00 / 09:00 – 18:00
