DevelopmentAid is one of the world’s leading information providers in the international development sector. For over 15 years, we’ve empowered top talent and organizations to create meaningful change around the globe.
With headquarters in Chisinau, Moldova, a branch in Tbilisi, Georgia, and a global network of associates, we continue to grow and expand our services globally. Our platform connects professionals, companies, NGOs, and donors working in international development with career opportunities, funding information, and sector insights.
We are currently looking for a Customer Support Representative to join our Career Center Department. This role is essential in ensuring that our members receive timely, professional, and high-quality support while using DevelopmentAid services.
Client Support & Communication
Provide timely and professional support to individual and corporate members via email, phone, chat, and other communication platforms;
Respond to client inquiries, troubleshoot issues, and guide users in navigating the DevelopmentAid platform;
Conduct online presentations and demonstrations for members using Zoom or Microsoft Teams;
Maintain ongoing communication with members to ensure their requests are resolved efficiently.
Account & Data Management
Manage and update member accounts in internal systems and CRM tools;
Review and process expert and company account data, ensuring accuracy and consistency;
Monitor and update membership and financial information when required;
Identify and resolve duplicate accounts and other data inconsistencies.
Operational Support
Handle and track support requests through the ticketing system;
Process notifications, client feedback, and internal communications promptly;
Maintain organized records of interactions, activities, and internal documentation.
Cross-Department Collaboration
Work closely with the Career Center and Corporate Sales teams to ensure smooth client support and workflow coordination;
Cooperate with IT, Marketing, and other departments to resolve technical issues and improve service quality;
Assist with webinars, campaigns, and other departmental initiatives when required.
Process Improvement
Contribute to improving internal processes, knowledge base documentation, and support materials;
Provide feedback on recurring client issues and potential improvements to the platform or services;
Assist in preparing reports, statistics, and internal documentation when needed.
University degree.
Fluent in English, both written and spoken.
Additional foreign languages are considered an advantage.
Good computer skills, including MS Office (Excel, Word, Outlook) and online platforms.
Experience working with CRM systems or ticketing tools (e.g., Zendesk) is an advantage.
Strong communication and interpersonal skills.
Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.
Strong customer service mindset and commitment to providing high-quality support.
Reliable, responsible, and able to work effectively in a team environment.
Curious and willing to learn new tools, systems, and processes.
Competitive Compensation: Base salary + performance-based bonuses;
Hybrid Work Flexibility: Work from our modern offices in Chisinau or Tbilisi, Monday to Friday, supporting a healthy work-life balance;
Professional Growth: Benefit from comprehensive training, ongoing learning opportunities, and a clear career path within our Career Center or even beyond - into other departments;
Supportive Work Environment: Be part of a talented, collaborative, and international team;
Private health insurance (provided after the first three months of employment);
Fitpass membership;
A friendly and supportive working environment;
Regular team-building activities and corporate events;
Cozy relaxation areas, including access to a playroom equipped with air hockey, table tennis, and darts;
Complimentary coffee, tea, biscuits, and seasonal fruits.
The salary will be specified during the interview.
Full-time work schedule.
