We are looking for a thoughtful and attentive technical support manager to complement our team. We are in desperate need of a specialist who can and likes to communicate competently and take a systematic approach to problem-solving. The main thing you will have to do is to communicate with the client via online chat and help him in solving queries.
Functional Tasks:
Communicate with service customers and help them resolve any issues they may have via online chat;
Handle up to five customer chats at a time;
Support the client throughout their co-operation with the company;
Increase project loyalty;
Follow all necessary instructions to provide quality service.
You should definitely send us your CV now if:
Have experience of working in customer support teams or want to learn the trade;
You love communicating with people, can understand any enquiry and provide quality assistance to the person;
Have high communication skills and empathy;
Know how to organise your time and can work effectively remotely.
Also important to us are:
English at least at Intermediate level;
PC proficiency and understanding of modern systems and services at user level.
Why it's cool to work for us:
We have a driving atmosphere in a team of fans of what we do;
You will have a supportive environment among your colleagues and constant new acquaintances;
We value each employee's personality - we don't limit or criticise anyone for having a different opinion, you will be able to express yourself to the fullest and be who you really are;
Standard five-day working week - Mon-Fri, 8-hour working day;
Fully remote work - you will be able to work from anywhere in the world and in the hours that are convenient for you, because our clients are people living on different
continents, so you determine the time of work for yourself;
You will have no restrictions on your earnings, as you influence it yourself;
We give a field for development to each employee, both in the profession (we provide additional training, mentoring sessions with experienced colleagues) and in career advancement.
