The overall responsibility will be:

• Handle e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction

• Respond and resolve promptly to customer inquiries and complaints

• Process orders, forms, applications and requests

• Proficient in German (written and spoken level B1-B2);

• Basic skills in Word, Excel;

• Able to multi-task;

• Strong team player with commitment and a positive attitude;

• No experience needed because we will train you;

• The ability to think quickly, to make a recommendation or propose a solution to a customer's problem.

• Office in the center of Chisinau;

• Grafit Languages School;

• Grafit Sport Program;

• Grafit Health Program.