Coordination and development of the collection department as a strategic function

Analysis of performance indicators and identification of growth opportunities

Building and optimizing collection processes at all stages

Team development, implementation of KPIs and motivation systems

Implementation of automation, analysis and control solutions

Ensuring quality and compliance with operational standards

Minimum 5 years of collection experience

Experience in team and process management

Understanding working with portfolios (NPL, overdue, recovery)

Ability to make decisions and take responsibility for results

Systems thinking and performance orientation

Higher education (law, economics or related fields)

Experience in banks, NFIs, leasing, insurance or collection companies

Experience in implementing automation and analytics tools - advantage

Knowledge of English (conversational level) - advantage

Direct impact on business results

Exposure to international practices and diverse projects

Motivating salary package + bonuses

Professional team and performance-oriented environment