What You'll Do:

• Monitor, investigate, and respond to chargeback claims and payment disputes.

• Analyze booking patterns for potential fraud or misuse.

• Liaise with banks, payment processors, and customers to resolve cases efficiently.

• Collaborate with customer service and finance teams to gather supporting evidence.

• Maintain detailed records of all disputes and resolution statuses.

• Build strong evidence files using GDS data, PNRs, and transaction histories.

• Stay updated on airline industry regulations and card network chargeback rules (Visa, MasterCard, AmEx, etc.).

What We’re Looking For:

• Experience in chargeback management, fraud analysis, or payment processing (preferably in travel and airline sectors).

• Strong communication and dispute resolution skills.

• Attention to detail, documentation, and deadlines.

• Familiarity with GDS systems (Amadeus, Sabre, etc.) is a plus but not mandatory.

• Knowledge of PCI compliance and travel booking flows is a bonus.

• Be part of a high-growth, international air travel company.

• Competitive base salary: $1,700 USD/month, with potential for increase based on experience and results.

• Supportive and collaborative team environment.

• Opportunities for career growth and professional development.