50% of the time - working with the team, providing feedback on mistakes, motivation, fostering engagement and loyalty among operators, maintaining a positive work environment, preventing employee burnout and turnover;

Managing a group of operators (approximately 15 operators). Monitoring employee performance, and developing and motivating them.

Working with new hires, facilitating their adaptation, training, and introduction to their roles;

Monitoring employee work, providing feedback based on call listening to improve quality, and increasing the efficiency and profitability of the team;

Monitoring labor discipline;

Participating in the hiring and dismissal of department staff;

Creating work schedules. Ensuring their implementation;

Analyzing the productivity of the team. Developing and implementing measures to increase it;

Creating a favorable working environment. Maintaining the company's image among employees.

Experience in sales of dietary supplements and vitamins;

Knowledge of Romanian and Russian languages;

Ability to build relationships and create a team, responsibility, loyalty, result-oriented work;

Focus on results. The goal is not just to teach, but to influence the improvement of the entire contact center's efficiency;

Leadership qualities, ability to resolve conflicts, analytical mindset;

Having a group of call-center operators is an advantage.

Fully remote work format (from anywhere in the world).