• You take the newly entered tickets into GLPI and analyze their content;

• Classify and prioritize requests based on urgency (e.g. urgent request vs.

  information request);

• You distribute the tickets to the responsible teams or individuals, depending on

  the type of request;

• You work closely with the Marketing team in France, requesting details

  and clarifications about ticket needs; based on the response received,

  finalize and close the ticket in GLPI.

Attention to detail: You are attentive to information, can quickly identify inconsistencies and take care of the accuracy of data;

Communication skills: You can collaborate effectively with internal teams and have a B1 level of French;

Proactive attitude: You adapt easily, look for solutions and react quickly to new requirements.