Providing daily operational support for billing systems and related applications;
Monitoring, maintaining and troubleshooting production services and integrations;
* Investigating incidents, performing root cause analysis and coordinating problem resolution;
* Manages and prioritizes incidents based on SLA and operational impact;
* Supporting the implementation, configuration and integration of new services and applications;
* Collaborate with technical teams, suppliers and business stakeholders to ensure service continuity;
* Participation in change management and production launch activities;
* Creating and maintaining operational procedures, knowledge base articles and technical documentation;
* Contributes to process improvement and operational optimization initiatives;
* Providing operational support and technical assistance within the team.

University degree in Computer Science, Information Technology or a related field;
Good understanding of IT infrastructure, applications and production support processes;
Understanding of ITIL principles, especially incident and problem management;
* English – technical and communication level.
Minimum 1 year of experience in IT operations, technical support, billing or a similar environment;
Experience working with production systems and critical business applications;
* Good knowledge of SQL and databases;
Experience in Linux/UNIX environments and scripting is an advantage;
Experience with PL/SQL, XML, REST/SOAP APIs, Java or shell scripting would be an advantage;
Familiarity with monitoring, ticketing and incident management tools;
Experience in telecommunications or billing systems is an advantage.
Strong analytical and problem-solving skills;
Technical mindset with an attitude of operational responsibility;
* Ability to work under pressure and manage critical incidents;
* Good organizational and prioritization skills;
* Proactive and responsible approach;
* Strong communication and collaboration skills;
* Customer and service-oriented mentality;
* Quick learning, adaptability and results orientation;
* Good communication skills in Romanian, Russian and English.

Official employment and full social package.
Working at Moldcell, a digital telecommunications operator with international standards.
Opportunities for professional development and career advancement.
Modern and competitive work environment, with a talented and dedicated team.