Providing customers with high-quality service by efficiently and professionally managing tickets, bookings, and other requests;

Processing refund requests for delayed or canceled flights;

Responding promptly and courteously to passengers' inquiries and concerns;

Handling customer complaints in a calm and constructive manner, with escalation to a supervisor if necessary;

Keeping flight information up-to-date and communicating it to passengers;

Delivering quality telephone assistance and cultivating long-term relationships with customers.

Excellent communication skills in Romanian, Russian, and English;

Experience in sales (is an advantage);

Ability to solve problems quickly and efficiently;

Empathy and strong interpersonal skills;

Attention to detail;

Flexibility and adaptability.

Competitive base salary with the potential for unlimited bonuses;

Official employment and comprehensive social package;

Professional development opportunities;

Flexible 8-hour workday schedule;

Complimentary tea, coffee and biscuits.