You will not just be a phone caller, but a true "detective" of our quality. Your daily tasks will include:

• You will call our existing clients a few months after the project is completed. You will simply ask them what the status of the work is and if everything is okay.

• When a customer reports a fault, your role will be to understand what happened. You will ask intelligent questions to find out if it is normal wear and tear, a minor user error, or a hidden technical defect.

• Before sending a team to the field, you will open the technical documents of the project (drawings, assembly sheets, contract). You will analyze the data to understand where the mistake occurred and whose responsibility it is — whether something was omitted during assembly, whether a supplier gave us a defective part, or whether the problem arose for other reasons.

• Once you understand the problem, you will plan the intervention in the technical team's agenda. You will clearly explain to the boys what they have to do on the field and what materials they need to bring with them.

• To collect opinions, suggestions and enter data into our system (CRM/BITRIX).

• Excellent organizational and planning skills (to manage the technical team's schedule).

• Stress resistance, good communication skills with problematic customers and attitude oriented towards solving technical problems.

• Basic technical understanding (to be able to understand what fault the customer is reporting and explain it to the intervention team).

• Attention to detail and rigor in completing the maintenance history for each project.

• Experience in dispatching, logistics, service or customer management is an advantage.

• Experience working with BITRIX or other CRM program.

• Guaranteed fixed salary + bonuses depending on the volume of interventions managed.

• All necessary work tools (work phone, laptop, database access).

• Initial technical training (we will teach you everything you need to know about our projects and how to ask the right questions).

• Stable work environment and a team of professional technicians you can rely on.