Coordinating the implementation and optimization of customer relationship management systems.

Project team coordination, defining CRM objectives and strategies.

Ensuring compliance with legal requirements, and constantly optimizing processes to improve customer relationships.

Centralizing information from various sources (Excel, emails, agendas) in the system, cleaning and standardizing data (e.g. phone number formats, address structure).

Ensuring that the CRM communicates correctly with other tools used (e.g. ERP, website, email platforms, marketing)

Training employees on how to use the system and providing technical support.

Higher education in marketing, economics, information technology (IT), business administration or related fields.

Demonstrable experience in project management, preferably CRM implementations.

In-depth knowledge of the functionalities of CRM systems - Bitrix24 (databases, automation, reporting).

Knowledge of Russian (written, spoken) and knowledge of English will be an advantage.

Covering transportation costs

Work phone

Coffee/tea at the office